VOLÁNBUSZ

INTERNATIONAL TRAVELLING CONDITIONS (International regulations)

Valid from 20/12/2012

Definition of terms applied in the travelling conditions:

Boarding pass

A pass issued by the international ticket office at VOLÁNBUSZ Zrt's Népliget coach station after checking the relevant travel coupon of the ticket, authorising the passenger to board the coach, stating the services destination, the number of the bus stand and the number of the seat chosen by the passenger. The boarding pass is withdrawn by the bus staff before departure of the coach.

Check-in procedure

The process of checking in passengers of international services, in the course of which passengers are given their boarding passes once their relevant travel coupons have been checked, and are allowed to choose their seats. Passengers can start boarding the coach upon completing the check-in procedure.

Luggage subject to prior authorisation

Luggage (such as bicycles, large musical instruments, oversized baggage, excess baggage) the carrying of which is subject to written claim from the passenger made at the time and place of ticket purchase or, in the case of on-line purchase, at info@volanbusz.hu. This luggage can only be carried with prior consent of VOLÁNBUSZ Zrt. and only on the Budapest-Vienna service. VOLÁNBUSZ Zrt. will charge an extra fee for carrying luggage subject to prior authorisation the amount of which is included in the present travel conditions. VOLÁNBUSZ Zrt. has the right to refuse to transport this luggage.

In case the passenger tries to make carry this luggage without prior claim and obtaining consent of VOLÁNBUSZ Zrt., VOLÁNBUSZ Zrt. has the right to refuse to transport it and assumes no liability for any damage or delay resulting from this action.

Reservation fee

The amount charged by VOLÁNBUSZ Zrt. or the domestic or foreign travel agency that has concluded a contract with VOLÁNBUSZ Zrt. or by some other foreign partner in exchange for the closure of the Open ticket as requested by the passenger (reserving a seat) in the way and the amount specified in the terms and conditions applying to modifying and to returning tickets.

Substantially damaged ticket

A ticket or voucher from which the person having the right to travel, the route or the date of travelling cannot be clearly identified as a consequence of physical damage.

Discounts

Discounts published on the webpage of VOLÁNBUSZ Zrt., under the terms and conditions of use detailed there. VOLÁNBUSZ Zrt. reserves the right to limit the availability of some discounts for example in timetable publishing period, in high season, etc.

Hand luggage

Luggage that can easily be carried by a single person, not exceeding 10 kg and of common dimensions, which the passenger takes along into the passenger compartment of the coach and which is not excluded from the range of objects that can be carried in a coach. A passenger may not carry more than one piece of hand luggage.

Traffic plan

The charter services for which vouchers are required are detailed in the traffic plan.

Fare

The sum paid for the ticket comprising:

· the basic fare

· any discount that the passenger may be eligible for

· any surcharge payable by the passenger.

Ticket

A document of evidentiary force - of a legal instrument type - attesting the conclusion of the passenger transport contract and the fact that the passenger or the person purchasing the ticket has paid its price. The following are comprised in the concept of a “ticket”:

· paper-based ticket purchased from the driver of the international coach service,

· ticket bought personally at the international ticket office in Népliget coach station,

· ticket bought from domestic or international partner agencies having contracts with VOLÁNBUSZ Zrt (A-ticket)

· ticket purchased on-line and taken over at the ticket office, or

· purchased by mobile phone and taken over at the ticket office

· electronic ticket (E-ticket).

A journey can be started only in possession of a ticket.

Ticket purchased from the driver of the international coach service

A one-way ticket, valid only for the given journey and route for which the ticket is purchased from the coach driver. One exception to this rule is the international service between Budapest and Vienna where it is possible to purchase a return ticket for the section between Vienna (Schwechat) airport and Budapest (Győr), from the coach driver. In this case only Open tickets may be purchased for the section between Budapest (Győr) and Vienna airport, for which seat reservation must be made in the international ticket office of the Népliget coach station in Budapest or at any of the partner travel agencies having contracts with VOLÁNBUSZ Zrt.

Paper-based ticket purchased personally

Ticket released at VOLÁNBUSZ Zrt.’s certain coach stations and service units, domestic travel agencies having contracts with VOLÁNBUSZ Zrt. or foreign partner agencies having contracts with VOLÁNBUSZ Zrt., comprising its relevant travel coupons in a ticket envelope.

Ticket purchased on-line and taken over at the ticket office (in case of Open tickets, without date)

Having purchased the Open international ticket on VOLÁNBUSZ Zrt's webpage, the order identification code sent by VOLÁNBUSZ Zrt. in proof of the purchase displayed on the webpage certifies the conclusion and the contents of the contract concluded between VOLÁNBUSZ Zrt. and the passenger, until the paper-based ticket is made out at VOLÁNBUSZ Zrt's international ticket office at the Népliget coach station or having booked on the webpage of VOLÁNBUSZ Zrt. No right to travel accrues from possessing the identification code: such right is obtained by taking out the paper-based ticket or by booking on-line.

Before the journey, the passenger or his/her representative is required to take out his/her ticket at the Népliget international ticket office during its opening time, or book on-line. In addition to presenting a document in proof of personal identification (e.g. passport, personal identity card) and any documents in proof of entitlement to any discount to be used by the passenger (e.g. student card) the passenger must also give the identification code in order to have the paper-based ticket made out. To be able to book on-line the ticket number and booking reference are necessary. If the passenger has received no confirmation e-mail message due to system failure, but it is possible to clearly establish the fact that the ticket purchase transaction was completed, the international ticket office of the Népliget coach station will make out the ticket for the passenger, provided he/she can adequately prove his/her personal identity.

Electronic ticket (E-ticket)

Ticket purchased on the webpage of VOLÁNBUSZ Zrt., printed by the passenger, the relevant travel coupons of which authorise the passenger to travel on the international service specified in the ticket. The conclusion of the contract between VOLÁNBUSZ Zrt. and the passenger as well as the contents of the contract is certified by the electronic voucher (E-ticket) sent to the passenger in the form of an attachment to the e-mail message concerning the conclusion of the transaction. Both the e-mail message and the ticket sent to the customer as an attachment to the e-mail message must be preserved in an electronic form as well, during the entire period of effectiveness, on a mandatory basis.

Paper-based ticket purchased by mobile phone

Between the time of purchasing the international ticket on the web or wap page of VOLÁNBUSZ Zrt. and the release of the paper-based ticket at the international ticket office of the Népliget coach station in Budapest, the order identification code sent by T-Mobile in a text (SMS) message to the relevant telephone number as displayed on the information page certifies the conclusion and the contents of the contract between VOLÁNBUSZ Zrt. and the passenger. Possession of the order identification code does not give rise to a right to travel: such right is acquired by taking out the paper based ticket. The paper based ticket must be taken out by the passenger or his/her representative before the journey at the international ticket office of the Népliget coach station, during its opening time. In addition to presenting a document in proof of personal identification (e.g. passport, personal identity card) and any documents in proof of entitlement to any discount to be used by the passenger (e.g. student card), the passenger must also give the identification code in order to have the paper-based ticket made out. If the passenger has received no confirmation text message due to system failure or because his/her post box was full, but it is possible to clearly establish the fact that the ticket purchase transaction was completed, the international ticket office of the Népliget coach station will make out the ticket for the passenger, provided he/she can adequately prove his/her personal identity.

Invoice about this ticket will be issued by T-Mobile.

Timetable

Timing and routes of international scheduled services are published in the timetable.

Timetable period

VOLÁNBUSZ Zrt. applies two different - winter and summer - periods. Winter period: between the 1rst of November of one year and the 31rst of March of the next year. Summer period: between the 1rst of April and the 31rst of October of a given year.

Modification fee and return fee

The amount charged by VOLÁNBUSZ Zrt. or the domestic or foreign travel agency that has concluded a contract with it, as a result of the modification or returning of a ticket for reasons for which the passenger is responsible, in the way and amount/rate specified in the terms and conditions applying to modifying or returning tickets.

Open ticket

A ticket during the period of validity of which the date of the journey in either or both directions of the route concerned is not pre-determined.

The passenger is required to reserve a seat on the basis of an Open ticket at the ticket office or on the webpage of VOLÁNBUSZ Zrt. (under construction) serving the area of departure, for which a reservation fee is charged. Reserving a seat on the basis of an Open ticket should be carried out at least 4-5 days before the date of departure. From the time of reserving a seat the ticket concerned qualifies as a ticket that is valid for a specific date. Such a ticket can be turned back into an Open ticket again in the international ticket office, for which a modification fee will be charged. In the case of booking of Open tickets via the webpage of VOLÁNBUSZ Zrt., additional costs (for ex. supplements) may occur.

Surcharges

Any of the surcharges listed on VOLÁNBUSZ Zrt's webpage, applied subject to the terms and conditions specified there

Order identification code

Series of data (alphabetical characters and digits) used for the purpose of identification, displayed on the screen at the end of the transaction procedure, including the purchase confirmation e-mail message automatically sent by VOLÁNBUSZ Zrt. or the confirmation text message (SMS) automatically sent to the customer by T-Mobile.

Voucher

A document of evidentiary force - of a legal instrument type - issued for charter services operated by VOLÁNBUSZ Zrt. for which vouchers are required, attesting the conclusion of the passenger transport contract and the fact that the passenger or the person purchasing the ticket has paid its price. A voucher can only be issued for a specific date, only for two-way journeys starting at the bus stops specified in the traffic plan. Vouchers can only be purchased for citizens of the European Union and Croatia having their passports. A voucher may appear in any of the following forms:

· a paper-based voucher purchased personally at a ticket office, or

· one purchased on-line and taken over at the ticket office, or

· an electronic voucher.

A passenger can start his journey only in possession of his voucher.

Paper-based voucher purchased personally

Voucher released at VOLÁNBUSZ Zrt’s certain coach stations and service units or at domestic travel agencies having contracts with VOLÁNBUSZ Zrt., comprising its relevant travel coupons along with the relevant information.

Electronic voucher (E-ticket)

Voucher purchased on the webpage of VOLÁNBUSZ Zrt., printed by the passenger, the relevant travel coupons of which authorise the passenger to take the charter service with vouchers specified in the ticket. The conclusion of the contract between VOLÁNBUSZ Zrt. and the passenger as well as the contents of the contract is certified by the electronic voucher sent to the passenger in the form of an attachment to the e-mail message concerning the conclusion of the transaction. Both the e-mail message and the voucher sent to the customer as an attachment to the e-mail message must be preserved in an electronic form as well, during the entire period of effectiveness, on a mandatory basis.

Passenger

The individual whose name is stated in the international ticket or voucher in exchange for the payment of the fare; in the case of an on-line ticket purchase transaction the person stated as passenger. In the case of a ticket purchase transaction concluded by mobile phone the individual specified and written on the ticket when the ticket is taken over from the ticket office.

Stowed luggage

Luggage that are not ruled out in the terms and conditions applying to the transporting of luggage and that can be carried exclusively in the luggage compartment of the coach.

VOLÁNBUSZ Zrt. as operator

Comprises both VOLÁNBUSZ Zrt. and its subcontractors

Webpage

www.volanbusz.hu and www.eurolines.hu

WAP page

wap.volanbusz.hu

1. General rules

1.1. Travelling Conditions

The provisions laid down in the Travelling Conditions constitute an integral part of the contract concluded between VOLÁNBUSZ Zrt. and its passengers.

Any provision laid down in these Travelling Conditions that is contrary to any piece of legislation in place is to be considered to be null and void: in such cases the provisions of the relevant piece of legislation must be observed.

By purchasing their tickets, passengers accept the Travelling Conditions.

If the purchaser is not the passenger, or acts on the behalf of other passengers as well, VOLÁNBUSZ Zrt. considers that his/her statements and consents are made in the name of and with the consent of the passenger(s) concerned.

1.2. Scope

The Travelling Conditions apply to the services of international scheduled passenger transport as well as to passenger transport by way of charter services where vouchers are required, operated by VOLÁNBUSZ Zrt. Lines or services operated by VOLÁNBUSZ Zrt's international partners may be subject to different travelling conditions. If VOLÁNBUSZ Zrt. makes out a ticket for a journey that is a service provided with the involvement of some other operator as well, the terms and conditions laid down in these Travelling Conditions apply only to the particular section of the journey that is operated by VOLÁNBUSZ Zrt. Exceptions to this include provisions concerning the modification or returning of tickets, applying regardless of the identity of the operator.

VOLÁNBUSZ Zrt. proposes that at the time of purchasing their tickets passengers should enquire about the operator running the given service or check information on the operator on their ticket.

1.3. The right to travel

The regulations applying to travelling abroad as well as the procedures relating to travel documents are laid down in Act XII of 1998.

Only persons not excluded from travelling, holding valid tickets and travel documents, meeting the requirements laid down in the laws and regulations of the states covered by the trip along with their criteria for entering their respective territories may travel on coaches in international transport services.

Passengers may participate in such journeys only in possession with the required ticket, voucher or the ’travel coupons’ of the e- or a-ticket that are valid in relation to the given route, or a ticket made out by the driver of the coach concerned, which is withdrawn by the bus staff in the course of the journey.

1.4. Passengers' obligations

upon taking over their tickets, passengers/purchasers are required to check that these have been issued in accord with the information given by them, or that they have purchased their tickets on the webpage of VOLÁNBUSZ Zrt. according to their will

In case of errors occurring when purchasing their tickets personally, passengers are requested to point out these errors to the employee selling the ticket.

If the ticket contains errors and the passenger signals it immediately the ticket will be modified on the spot without any handling fee being charged.

If errors are pointed out later, the ticket can only be modified or refunded according to the contents of the travelling conditions.

passengers must obtain the documents prescribed by the relevant authorities and must meet all other requirements laid down in the laws and other regulations of the states covered by the journey

VOLÁNBUSZ Zrt. assumes no liability for any damage caused by the passenger’s failure to meet these requirements.

If the passenger fails to fulfil these obligations and this creates payment obligations (fine, penalty) to VOLÁNBUSZ Zrt., VOLÁNBUSZ Zrt. has the right to devolve this cost on the passenger.

If passengers need constant medical care or supervision they are required to ask for medical opinion on the possibility of safe travelling in their given state of health.

If the passenger fails to demand medical opinion or to follow medical advice, VOLÁNBUSZ Zrt. assumes no liability for any accident, health injury or death resulting from this omission during the journey.

Passengers must have a valid ticket

A journey can be started only in possession of a valid ticket.

A passenger is authorised to travel by the ticket’s ’travel coupons’ applying to the given journey, which are withdrawn upon boarding by the bus staff.

A passenger without a ticket is not entitled to travel even if his/her name is included in the list of passengers.

If such is the case, VOLÁNBUSZ Zrt. can prevent the passenger from getting on the coach or make him/her get off. Right to travel can only be obtained by purchasing a new ticket (from the coach driver, in the international ticket office or by partner offices).

Upon purchasing an international ticket or voucher or upon taking over a ticket purchased on-line or by mobile phone, as well as before boarding, passengers/purchasers must present to the personnel all travel documents required by the laws and other regulations of the states covered by the journey.

The staff of the coach run by VOLÁNBUSZ Zrt. or by some other operator may, before departure, check the presence and validity of the travel documents and (if necessary) visas, in the interest of both the passenger and the operator.

If a passenger fails to prove his identity by means of identity papers suitable for travelling, VOLÁNBUSZ Zrt. or the service operator can refuse to transport him/her.

Passengers are required to show their cards justifying discount prior to departure to the staff in charge of boarding.

In case the passenger cannot show the card justifying discount when requested, he/she must pay the difference between the purchased ticket and full fare.

Passengers must submit themselves to controls enforced by authorities of the countries encompassed by the trip.

If so required by laws of the concerned countries, passengers are obliged to be present when representatives of customs authorities or other officials examine their luggage.

VOLÁNBUSZ Zrt. assumes no liability for any damage resulting from these controls or from opposition to these controls.

Passengers are required to be present at the coach station at least 5 minutes before the departure time indicated on the ticket.

VOLÁNBUSZ Zrt. has the right to invalidate tickets of passengers failing to satisfy this condition, free the corresponding seats and sell them. Tickets thus becoming invalid cannot be modified or refunded.

If check-in is required, it is advised to be present at the coach station 60 minutes before departure. In case there is no check-in, it is recommended to be present 30 minutes before departure.

Passengers are required to confirm their Open ticket by prior seat reservation.

It is recommended to do this at least 4-10 days, but at the latest 1 day - depending on the destination - before the planned departure. Passengers who have failed to do so can board the coach only if there are vacant seats left, after the boarding of passengers who had booked their seats.

Passengers must, throughout the entire journey, behave in accordance with the instructions of the bus staff.

Furthermore, passengers are required to return to the bus at the time specified by the staff at any previously arranged stop and stops announced for a break.

Passengers are requested to keep their seatbelts fastened during the entire journey.

1.5. Travel documents, data handling

Travel documents

For travelling abroad you need a valid travel document.

The passenger alone is responsible for the validity and existence of the travel documents: VOLÁNBUSZ Zrt. bears no responsibility for these whatsoever. VOLÁNBUSZ Zrt. recommends that passengers get informed on relevant regulations applying in the states covered by the journey, from official sources.

Data handling

Simultaneously with purchasing the ticket the passenger acknowledges that he/she provides certain personal data (in particular name, address, phone number, e-mail address, number of travel document, date of birth) to VOLÁNBUSZ Zrt. for the purpose of purchasing the ticket and for accessing other services (e.g. fare discount, travel insurance) and expressly consents to processing these data for the purpose of accomplishing the relevant goals. VOLÁNBUSZ Zrt. may hand over passenger data to authorities when requested.

Passengers/purchasers have responsibility to make sure that phone numbers provided for the process of purchase do not contain mistakes and include country and city codes.

Passengers/purchasers are responsible for making sure that e-mail addresses provided for the process of purchase do not contain mistakes, as well as for having access to that e-mail address and checking it regularly.

In case the client has provided an incorrect e-mail address or his/her inbox is full so that the ticket/invoice, information or e-mail cannot be delivered, VOLÁNBUSZ Zrt. will not compensate for the ticket nor take responsibility for any damage occurred.

VOLÁNBUSZ Zrt. is authorised to request only passenger data that are required for the performance of the services and discounts and must handle them in observance of the provisions laid down in the act on data protection. No data - except for the above mentioned cases - will be provided for third parties.

Passengers' contact data - especially phone number - are required so that VOLÁNBUSZ Zrt. can inform them, if needed, about any unexpected change in the bus timetable as soon as possible. In case a passenger refuses to provide his/her phone number or provides an erroneous phone number, or he/she cannot be reached at the given number as a consequence of which our efforts to notify him/her fail, VOLÁNBUSZ Zrt. assumes no liability for any loss or damage resulting from the relevant extraordinary changes in relation to the journey concerned.

1.6. Ticket

General rules

International tickets and vouchers certify - unless otherwise proven - the establishment and contents of the contract between VOLÁNBUSZ Zrt. and the passenger.

Data indicated on the ticket for the purpose of travelling are applied

to recognize the personal rights of passengers,
to fulfil the obligations

of our company.

The contract is concluded upon the payment of the full amount of the fare and upon the passenger’s taking possession of the ticket.

Fares published in Hungary may differ from those advertised by foreign partners. Tickets can be purchased in HUF at certain coach stations and service units of VOLÁNBUSZ Zrt. as well as in domestic travel agencies that have concluded contracts with VOLÁNBUSZ Zrt., in HUF, euros or local currencies at foreign partner offices that have concluded contracts with VOLÁNBUSZ Zrt. and from the coach driver.

VOLÁNBUSZ Zrt. sells tickets in advance for direct and non-direct services as well as for services not departing from Hungary. VOLÁNBUSZ Zrt. advises passengers to check the type of the service when purchasing a ticket (direct / non-direct?). In extraordinary cases or for reasons of traffic organization VOLÁNBUSZ Zrt. or its partner reserves the right to get passengers to their final destination by a non-direct service or one departing from outside Hungary even if passengers purchased their tickets for a direct service. In such cases coach drivers or other members of the staff will provide adequate help in managing the transfer.

Tickets for international scheduled lines can be purchased personally or on-line, as well as, for certain destinations, by mobile phone. Most tickets are to be purchased in advance; in case of some lines they can also be bought directly before departure, provided there are free seats left. Return tickets are exclusively to be purchased in advance (except for trips between Schwechat and Hungary, where return tickets can also be bought on board).

International tickets of VOLÁNBUSZ Zrt. (Eurolines Hungary) include accident and luggage insurance. Details can be checked on the homepage of VOLÁNBUSZ Zrt.

Using the ticket

Tickets are registered to the name of the passenger and cannot be transferred to another person.

Validity of tickets

Tickets are only valid for the route and time period for which they have been issued.

As a general rule, an Open ticket is valid for a period of 180 days from the date of its issue. Exceptions to this rule are the following:

Tickets issued for the Budapest-Vilnius line, which are valid for a period of 90 days
Tickets issued for the Budapest-Sofia 591 line, which are valid for a period of 90 days
Open tickets issued for services operating on a seasonal basis. They are valid until the last day of the season concerned.

The journey must be started not later than on the last day of its validity period.

A purchased ticket is valid between the two stations specified on it. In case of a stopover tickets lose their validity for the rest of the journey. A travel coupon valid for a specific route also becomes invalid if the passenger has not used it by the time of the end of its validity period (expired ticket) or if the passenger intends to start the journey at some interim or other stop instead of the boarding place stated on the ticket.

Tickets also lose their validity in the following cases:

the travel coupon required for the journey is missing,
the ticket has been arbitrarily modified, including corrections or deletions not confirmed officially (by VOLÁNBUSZ Zrt. or its partners), or it has been subject to
significant damage.

Paper-based tickets purchased personally, tickets purchased on-line or via mobile phone and picked up at a ticket office, as well as E and A-tickets lost, stolen or destroyed will not be replaced by VOLÁNBUSZ Zrt. In order for the journey to take place the purchase of a new ticket is necessary.

Guaranteed seat

A pre-purchased ticket guarantees a seat on the service for which the ticket is valid, thereby Volánbusz Zrt. is under an obligation to transport every passenger having a valid ticket - on the service to which the ticket applies - on one of the seats of the coach. On international lines all passengers are seated.

Check-in

A check-in system is in place at the international ticket office of the Népliget coach station for the following lines:

771 Budapest-Trieste-Venezia-Mestre-Padova-Bologna-Firenze
780 Budapest-München-Augsburg-Ulm-Stuttgart-Pforzheim-Karlsruhe-Heidelberg-Mannheim (only on Tuesdays, Thursdays and Sundays)
791 Budapest-Linz-Nürnberg-Frankfurt-Köln-Düsseldorf-Dortmund-Essen-Arnhem-Eindhoven-Utrecht-Amsterdam-Den Haag-Rotterdam
792 Budapest-Linz-Aachen-Liege-Antwerpen-Bruxelles-Gent-Lille-Dover-London
794Budapest-München-Augsburg-Ulm-Stuttgart-Karlsruhe-Mannheim-Frankfurt-Köln-Utrecht-Amsterdam-Den Haag-Rotterdam
795 Budapest-Linz-Strasbourg-Metz-Reims-Paris (Nancy, Mulhouse, Belfort, Besancon, Dijon, Chalon sur Saone, Lyon, Grenoble, St. Etienne, Clermont Ferrand, Orléans, Tours, Angers, Nantes, Rouen, Caen, Rennes, Bordeaux)

Passengers should arrive for check-in at least 15 and maximum 60 minutes before departure at the international ticket office. Check-in closes 10 minutes before departure. Passengers arriving after the closure of the check-in process can go directly to the coach and can board the vehicle only after all checked-in passengers have boarded, to take seats remaining at this point. In certain countries the date of the return trip has to be confirmed at one of the relevant partner offices even if the return trip’s date is written on the ticket. Please ask for information about conditions and requirements applying in the country concerned. Different countries may apply different check-in procedures.

Guaranteed seats in case of Open tickets

If there are no available seats the company is not obliged to transport passengers with Open tickets. If passengers cannot start their return journey until the expiration date because VOLÁNBUSZ Zrt. or the operator

has cancelled the service for which the passenger had a seat reservation, or
could not assure a seat because of overcrowded services,

VOLÁNBUSZ Zrt. will extend the validity of the ticket until the first or second next service with an available seat.

1.7. Luggage policy

On scheduled international services as well as on charter services for which vouchers are required, passengers travelling on the coach can request the carrying of his/her hand luggage and stowed luggage in accordance with the rules laid down in the terms and conditions of travelling.

Free of charge

On coaches run by VOLÁNBUSZ Zrt. the transport of 1 piece of hand luggage and 2 pieces of stowed luggage (not exceeding the weight of 20 kg and the size of 80x80x25 cm each) is free of charge. In services operated by foreign partner companies different terms and conditions may apply to luggage carrying.

Extra luggage

Depending on the capacity of the luggage compartment, another (third) extra charged piece of luggage can be transported (except for services to Paris, London and Rotterdam). Charged fee is 2,000 HUF/piece (8 euros), on the Budapest-Varna and Budapest-Hamburg lines 7,000 HUF/piece (25 euros). An extra fee of 2,000 HUF (8 euros) is charged for luggage exceeding the 20 kg weight limit or the 80x80x25 cm size limit.

Prohibited contents

Items matching any of the following descriptions cannot be carried by coach:

objects the transport of which is forbidden by law or orders of competent authorities;
objects which are not suitable for transport because of their size, shape or volume; (e.g. bicycles, except for the Vienna line)
dangerous, explosive, inflammable, toxic, repulsive substances, firearms;
any object or luggage that is likely to damage or soil other luggage or the vehicle;
unaccompanied luggage, except for express goods transported officially by VOLÁNBUSZ Zrt.;
commercial quantities of goods;
all objects banned from importation or exportation;
in the case of services crossing the European Union’s external borders customs dutiable goods whose customs inspection or procedure cannot be completed within the time frame provided for customs clearance procedures in the relevant travel schedule.

Transport conditions for hand luggage

No objects likely to cause inconvenience to passengers can be carried as hand luggage. Passengers are required to place their hand luggage - when it is not held in hands or on lap - in a way that does not cause inconvenience to other passengers, endanger their physical safety nor causes damage to the vehicle. VOLÁNBUSZ Zrt. may refuse to transport objects as hand luggage which may cause inconvenience to passengers, damage or soil the vehicle. It is passengers’ responsibility to look after their hand luggage.

Special conditions applying to certain types of hand luggage:

Carry cots, hand-held baby carriers and prams can be positioned within the coach in ways and in places other than those listed above, as long as it causes no inconvenience to other passengers. Safe positioning of children is passengers’ responsibility in this case as well.
Foldable wheelchairs can be taken on board when traffic conditions permit to do so and they do not cause inconvenience to other passengers. Otherwise they can be placed in the luggage compartment.
Musical instruments: When there is enough room for instruments of different or bigger dimensions than those specified for hand luggage (guitar, violoncello etc.), they can be transported in the passenger compartment for 50% of the total price. (2,000 HUF/piece (8 euros) on the Budapest-Vienna line.) Instruments must be transported in a proper package (in its protective case). Rules applying to carrying hand luggage also apply to instruments carried as hand luggage. Instruments cannot be transported as stowed luggage.
It is forbidden to place in overhead luggage compartments containers filled with liquid or luggage containing them, or objects likely to shift or overload the luggage rack.

Passengers carrying on board objects which are not permitted to be transported as hand luggage - independently of other legal consequences - will be held responsible for the damages resulting from breaking the rules. VOLÁNBUSZ Zrt. has the right to check the hand luggage in the presence of its owner in case of reasonable suspicion that an item that should not be carried as hand luggage has been taken on board.

Transport conditions for stowed luggage

Passengers may carry 2 pieces of stowed luggage free of charge. Depending on traffic conditions and room on board, carrying of an additional piece of stowed luggage can be requested for an extra fee. This extra fee is to be paid to the driver when handing over the luggage. Stowed luggage can be objects properly packed into suitcases, backpacks, handbags, small cases, boxes or in any other adequate manner, the total value of each piece not exceeding 100,000 HUF.

Stowed luggage must not contain jewellery, precious metals, works of art, stamps, collections, cash, alternative means of payment (bank cards, credit cards, voucher for a certain service etc.), securities, tickets, passes, documents, precious furs or any objects or accessories of an original value (by the time of purchase) exceeding 100,000 HUF.

Objects the transport of which is prohibited by law or orders of competent authorities or which cannot be put in the place specified for this purpose in the coach (because of their size or weight) cannot be transported as stowed luggage.

VOLÁNBUSZ Zrt. (and the person appointed for handling luggage) may refuse to transport as stowed luggage objects that are likely to damage or soil the vehicle or other luggage. A passenger may post luggage only on the coach on which he/she is travelling and to the destination where he/she will end his/her journey. The ticket valid until the final destination must be presented when checking in the luggage. VOLÁNBUSZ Zrt. gives a luggage receipt to the passenger in acknowledgement of taking over the stowed luggage, which the passenger must keep until the end of the journey.

Stowed luggage must be handed over to the coach driver not later than 15 minutes before departure, or while the coach is at the bus stop at intermediate stops. VOLÁNBUSZ Zrt. will point out any externally visible damage or defect in the stowed luggage or its packaging, or the lack of packaging to the passenger and will mark this on the luggage receipt. If the passenger accepts the luggage receipt, he/she thereby acknowledges the state of the stowed luggage or its packaging as stated in the luggage receipt and cannot claim any compensation from VOLÁNBUSZ Zrt. regarding such deficiency or damage to the stowed luggage.

VOLÁNBUSZ Zrt. releases the passenger's stowed luggage - after the arrival of the coach in which it had to be carried - upon the passenger's showing the luggage receipt and upon payment of any outstanding charge payable by the passenger. VOLÁNBUSZ Zrt. hands over the stowed luggage to the person presenting the luggage receipt without checking whether such person is entitled to take over the luggage. VOLÁNBUSZ Zrt. refuses any responsibility related to this matter. VOLÁNBUSZ Zrt. will not hand over luggage without obtaining the luggage receipt except the person asking for delivery identifies himself in an adequate way and signs a take-over receipt. The take-over receipt must include the name, exact postal address, phone number and personal ID number of the recipient, the number of the lost luggage receipt, a detailed list of all the contents of the luggage and the signature of the recipient.

Luggage left in international coaches that have not been taken over by passengers, will be returned by VOLÁNBUSZ Zrt. to the Budapest Népliget coach station where they will be kept for 90 days in accordance with the regulations on responsible safekeeping laid down in the Hungarian Civil Code.

Conditions different from the above may be applied in services operated by foreign partner companies.

Carrying animals

Animals can exclusively be transported on the Budapest-Wien and Budapest-Subotica lines. Only animals of small size can be transported the dimensions of which (together with carrying device) do not exceed those of hand luggage. The passenger must, in all cases, provide for a suitable box or cage for the animal and for the required documents, VOLÁNBUSZ Zrt. assumes no responsibility in this respect. Animals can only be transported in the passenger compartment, for a 50 % one-way fare. There is no return discount in case of animals and tickets cannot be purchased via mobile phone.

VOLÁNBUSZ Zrt. is entitled to determine the maximum number of transported animals on board of a given line. Size and weight limitations do not apply for guide dogs for the blind and the deaf.

1.8. Code of conduct

If a passenger on board

endangers the coach, the persons and property on board, or the safety of transport according to the personnel's sound judgement,
disturbs the staff completing their job,
does not follow the staff’s instructions (including those regarding smoking and the use of electronic equipment),
causes inconvenience or nuisance, damage or injury to people on board

VOLÁNBUSZ Zrt. will be entitled to take all actions considered to be necessary for preventing or stopping such behaviour (including those limiting personal liberties). The driver is authorized to ask for the intervention of the police. The passenger is obliged to compensate for all the damage and costs caused by such conduct to VOLÁNBUSZ Zrt. VOLÁNBUSZ Zrt. reserves the right to enforce such claims in court.

1.9. Exclusion from travelling

Persons having infectious diseases must not travel on board.

Persons meeting any of the following criteria may be excluded from travelling:

being under the influence of alcohol,
being under the influence of psychoactive substances,
smoking on board,
behaving in a disorderly manner, harassing the bus staff and/or other passengers, being a nuisance for other passengers for other similar reasons,
soiling the clothes or luggage of other passengers or the coach,
damaging the coach,
causing fear, disgust or offence to other persons on board, by his clothing, slovenliness or conduct,
endangering the bus staff or the fellow passengers on account of his mental or physical state,
refusing to show his/her travel documents to the staff or competent authorities
refusing to comply with the terms and conditions of travelling (Decree 20/1981 MH.)
children under 16 without adult accompaniment

Passengers smoking in spite of prohibition are liable for any damage caused by this action.

Tickets of passengers excluded from travelling cannot be modified nor refunded.

1.10. Passengers needing special care

Persons in need of special care can travel only at their own responsibility; VOLÁNBUSZ Zrt. assumes no responsibility or liability for any worsening in their state of health.

Handicapped people or people with special needs intending to travel on coaches must signal, when purchasing the ticket, if they are in need of any special care on account of motoric or any other disability. If the degree of their dependence on such assistance requires, such passengers can only travel accompanied by a suitable person.

Persons accompanying passengers in need of special care must also purchase tickets.

Infants below the age of 2 can travel on coaches in accordance with the relevant provisions of the Highway Code (KRESZ). One adult may carry only one infant.

Children under 16 can travel on international coaches in accompaniment of an adult person only.

In case the adult person is not the legal representative as well a declaration in 2 languages (Hungarian and at least English) is necessary in order to authorise the accompanist to attend to the child. The declaration is needed in at least 2 copies under the whole duration of travel.

It is suggested to have the filled in declaration in the case as well if the child is accompanied by one of the legal representatives only.

Download of the declaration

We'd like to turn your attention that a common declaration is not existing which is accepted by the authorities. The declaration downloadable from here serves as a sample only.

1.11. Crossing borders and checks abroad

Passengers themselves must provide for the documents required for border crossing (passport, visa) and for the customs clearance and other administrative procedures relating to their hand luggage and stowed luggage. If the passenger's passport or customs check takes much longer than usual, in the interest of the other passengers of the coach (with a view to catching other lines, reserving accommodation etc.) the operator is forced to leave the passenger at the border station or at the control point and to have the coach carry on with the journey. In this case the passenger has to arrange - at his/her own expense - for continuing his/her journey and the price of the ticket will not be refunded either. If the border control authorities refuse to permit the passenger to enter the country as a consequence of which the passenger has to be carried back, the costs of this may be charged by VOLÁNBUSZ Zrt. to the passenger and the price paid by the passenger for the original ticket will not be refunded by VOLÁNBUSZ Zrt.

1.12. Liability for damage

General rules

VOLÁNBUSZ Zrt's liability covers all damage caused in relation to passenger transport by its employees or by persons it has commissioned acting in the framework of their jobs.

VOLÁNBUSZ Zrt. will be fully or partly released from his liability towards a claimant if it can prove that the damage was caused by or contributed to by the negligence or other unlawful conduct of the person claiming damages. This release clause applies to all provisions pertaining to liability relating to the injury or death of passengers or to passengers or their luggage being late or to damage or loss occurring in the course of luggage transport.

The amount of VOLÁNBUSZ Zrt's liability cannot exceed the sum of proven damage.

Damage or loss of hand luggage

Passengers are responsible for safekeeping their hand luggage, VOLÁNBUSZ Zrt. will bear no liability for the loss of any hand luggage. VOLÁNBUSZ Zrt. will be liable for damage to hand luggage only if it is prescribed by law or if it is culpable. If culpable, VOLÁNBUSZ Zrt. will pay no higher amount in compensation for any damage caused to hand luggage than the amount it would have to pay in the case of the entire loss of the stowed luggage.

Damage or loss of stowed luggage

VOLÁNBUSZ Zrt. is liable for any damage or loss resulting, during the period between taking over the stowed luggage and its release to the passenger, from the complete or partial loss or destruction or impairment of the stowed luggage, unless the damage was caused by

any unavoidable cause outside the scope of operations of VOLÁNBUSZ Zrt.,
any internal or inherent characteristic of the suitcase,
externally invisible shortcomings of the packaging.

If VOLÁNBUSZ Zrt. has caused the damage deliberately, it is liable for all such damage. VOLÁNBUSZ Zrt. has to prove that the damage was caused by unavoidable causes outside its scope of operations, while the passenger has to prove that the damage is not a result of any inherent characteristic of the stowed luggage.

Any defect or shortcoming in packaging has to be proven by VOLÁNBUSZ Zrt., while the passenger has to prove that the damage has not been caused by such deficiencies or shortcomings.

VOLÁNBUSZ Zrt. is liable for damage or loss resulting from damaging, destruction or loss of stowed luggage if the event that caused the damaging, destruction or loss of the stowed luggage occurred on board the coach - including the luggage box of the coach - or during any period when the posted luggage was under the bus staff's control.

In the case of a payment of compensation relating to the damage, destruction or loss of stowed luggage, VOLÁNBUSZ Zrt. pays only the amounts proven by receipts. If the passenger has no receipts to show concerning the contents of his luggage, the company’s liability is limited to HUF 100,000 per piece of stowed luggage or, in the case of compensation pertaining to more than one piece of luggage, to HUF 200,000. The person presenting the luggage receipt shall be entitled to compensation.

VOLÁNBUSZ Zrt. shall bear no liability whatsoever for damage to objects contained in stowed luggage that are not permitted to be carried in a coach.

VOLÁNBUSZ Zrt. shall be released from liability if it can prove that the damage resulted from the luggage’s internal characteristics or its packaging’s inadequacy or because the luggage contained objects that are not permitted to be carried in a coach.

If at the time of the passenger’s taking over his/her luggage any of its original contents seem to be missing or the luggage appears to be damaged, the passenger must report this to VOLÁNBUSZ Zrt. upon taking over his luggage. If the passenger fails to report any such deficiency immediately upon taking the luggage over, VOLÁNBUSZ Zrt. shall be released from its liability.

Cancellation of services

VOLÁNBUSZ Zrt. reserves the right to retain other operators for carrying passengers or to run coaches of models other than those specified in its communication.

If a scheduled service is cancelled, VOLÁNBUSZ Zrt. shall notify this to passengers as soon as possible. Such notification shall be made at the phone number specified by the passenger, along with other locally customary ways, with regard to the rules pertaining to timetable modification. If the passenger refuses to give his/her phone number or if he/she cannot be reached at the given number, as a consequence of which the notification cannot be made, VOLÁNBUSZ Zrt. will assume no liability for any loss or damage resulting from the cancellation of the service. In the case of the cancellation of a service the passenger can choose from among the following alternatives:

VOLÁNBUSZ Zrt. carries the passenger on a scheduled service enabling the passenger to get to the same destination, on which there is a seat available for this purpose, and at the same time it modifies the part concerning the cancelled service in the passenger’s ticket without charging any handling fee;
if the passenger does not wish to take the above option, VOLÁNBUSZ Zrt. refunds a part of the fare relating to the cancelled trip or the fare of the section along with the passenger concerned declined to travel, in full.

Delay (breaking off a journey), technical breakdown

If the departure of a service or the continuing of a trip is prevented by any factor for which the operator is responsible, the operator must use its best effort to eliminate the defect and to ensure that the trip is continued as soon as possible after the defect is repaired. If this is not possible, the operator must provide for continuing to carry the passengers with some other available vehicle.

The operator shall compensate proven damage or losses suffered by passengers with tickets, resulting from the delay or failure of the trip if it results from the operator's deliberate or grossly negligent action.

The basis of the compensation is the actually incurred and proven loss or damage but the amount to be paid to the customer as compensation is limited to the fare paid by the customer for the objected journey.

To Hungarian citizens compensation will be paid in HUF.

VOLÁNBUSZ Zrt. shall bear no liability whatsoever for changes in the contract resulting from unavoidable causes relating to traffic. Accordingly, VOLÁNBUSZ Zrt. shall not be obliged to compensate for damage or loss suffered by those travelling on the service if it was caused by external factors beyond its control. VOLÁNBUSZ Zrt. is thus not liable to pay compensation if a service has to be cancelled or if it is delayed on account of any such cause or reason. Any extra cost incurred as a consequence of the above causes or reasons shall be borne by the passenger.

Reservation shift for reasons independent of the passenger's interest sphere.

VOLÁNBUSZ Zrt. carries the passenger on another service enabling the passenger to get to the same destination, on which there is a seat available for this purpose.

If the passenger does not wish to take the above option, VOLÁNBUSZ Zrt. refunds a part of the fare relating to the cancelled trip or the fare of the section along with the passenger concerned declined to travel, in full.

Filing complaints

Passengers have to file their complaint within 1 month from the date of the incident concerned. Complaints must be filed in written form. VOLÁNBUSZ Zrt. shall not investigate complaints filed beyond the deadline and in such cases VOLÁNBUSZ Zrt. shall be released from its liability.

In cases where the ticket was purchased from VOLÁNBUSZ Zrt. complaints have to be filed with VOLÁNBUSZ Zrt. The company has 45 days to resolve a complaint from the date of its receipt.

In the case of tickets purchased from VOLÁNBUSZ Zrt. for services run by other operators the time frame available for sorting the complaint may be longer. In the case of tickets purchased abroad the complaint should be filed with the unit that sold the ticket.

VOLÁNBUSZ Zrt. assumes responsibility and liability only for journeys on services operated by VOLÁNBUSZ Zrt. Complaints and comments filed by owners of tickets purchased from VOLÁNBUSZ Zrt's ticket offices or agents or on its home page for lines operated by partner companies will be transmitted to the relevant partner firms, in view of the complainant's interests.

Services may depart from the relevant timetables, owing to the nature of traffic on public roads.

VOLÁNBUSZ Zrt. reserves the right to unilaterally change its timetables and fares.

Present travelling conditions will remain in force until they are revoked. VOLÁNBUSZ Zrt. reserves the right to unilaterally modify the travelling conditions. Such modifications shall enter into force by being disclosed on VOLÁNBUSZ Zrt's home page.

Issues not regulated in these travelling conditions shall be governed by the relevant provisions of Act I of 1988, Decree 20/1981 (VI. 19.) Mt. and Act IV. of 1959 (Civil Code).

3. Refunding international tickets, conditions of date modification, handling fees Reservation fees for Open tickets issued abroad.

Modification

What can be modified on a ticket?

- number of travel document,

- date

- destination (to a longer section served by the given service)

The ticket bought by VOLÁNBUSZ Zrt can be modified to a journey for a longer section on the given service in Budapest at the international ticket office of Népliget coach station by paying the minor modification fee published on the line and in case of fulfilling the following conditions:

- the journey wasn’t started

- the ticket is modifiable (the discount the ticket was originally purchased with does not exclude the possibility of modification)

- in case of a return ticket the onward and backward journeys has to be into the same city and stop

Conditions of Bonus discount will be re-examined. In case the conditions are not fulfilled the price has to be upgraded to the next possible price given by the system. Handling fees are to be paid section by section.

Tickets with Youth Special discount for services Budapest-Brno and Prague leaving at 22.30 and from Prague at 9.00, as well as from Brno at 11.30 can only be modified for services leaving at the same time.

What cannot be modified?

- name

- destination (to a shorter section)

- date and time of tickets for Brno and Prague

These cases are considered as refunding, with rules of refunding applying.

Where can tickets be modified?

- tickets bought personally at the place of purchasing and at partner travel agencies having contracts with VOLÁNBUSZ Zrt. or at foreign partners personally

- in case the ticket was purchased on the website of VOLÁNBUSZ Zrt., modification can be made personally in the international ticket office of the Népliget coach station in Budapest; at partner travel agencies having contracts with VOLÁNBUSZ Zrt. and at foreign partners

- in case the ticket was purchased on the web or wap page of VOLÁNBUSZ Zrt. and it has been picked up at the international ticket office in Budapest, modification can be made personally in the international ticket office of the Népliget coach station in Budapest; at partner travel agencies having contracts with VOLÁNBUSZ Zrt. and at foreign partners

Modifications at foreign partners can be made only if the section from abroad to Hungary is concerned.

Modification can only be based on travel coupons which are not used yet.

Other conditions of modification:

Tickets and vouchers which are no longer valid cannot be modified.

If the passenger is not asking for modification in person, the person representing him/her must have a procuration.

All modifications are subject to a handling fee per destination with the conditions stated in the table below.

If by the moment of modification the passenger has stepped over the age category with which the ticket was purchased, and/or in the meantime there was a modification of the fares the possible price difference has to be paid.

The one way ticket bought by VOLÁNBUSZ Zrt can be modified to a return ticket in Budapest at the international ticket office of Népliget coach station by paying the minor modification fee published on the line and in case of fulfilling the following conditions:

- the journey wasn’t started

- the ticket is modifiable (the discount the ticket was originally purchased with does not exclude the possibility of modification)

- for the newly bough return ticket age discount can only be applied (in case of fulfilling the conditions of the discount)

In case of modifying the original travel date and/or time the modification fee has to be paid for this modification as well.

Refunding

Where can tickets be refunded?

- tickets bought personally only at the place of purchase

- in case the ticket was purchased on the web or wap page of VOLÁNBUSZ Zrt. and it has been picked up at the international ticket office in Budapest, it can be refunded personally in the international ticket office of the Népliget coach station in Budapest

- in case the ticket was purchased on-line on the website of VOLÁNBUSZ Zrt., refund can be asked personally in the international ticket office of the Népliget coach station in Budapest

Upon filling in the appropriate form, the amount of the ticket reduced by the handling fee will be transferred to the bank account given by the passenger. Money transfer can take more than 30 days depending on banking administration.

Refund can only be based on travel coupons which are not used yet.

Others conditions of refund:

Expired tickets and vouchers cannot be refunded.

Partly used vouchers cannot be refunded.

There is no refunding of tickets to passengers who were excluded from travel due to their own fault.

All refunds are subject to a handling fee per destination with the conditions stated in the table below.

In case of refunding the backward journey of a return ticket, one way price will be deduced (it is considered as used).

If the passenger is not asking for refund in person, the person representing him/her must have a procuration.

In case the passenger has died, refund can be claimed in written form by any person presenting the death certificate. VOLÁNBUSZ Zrt. will examine the conditions of refund.

Opening hours of the ticket offices are further limits to the above conditions.

Conditions	Handling fee *REGISTER OF SERVICES (SZJ): 63.21.21.0 VAT: 21,26%*
*NO REFUND*
Bonus40, 30, 20, 10, MiniPrice, Vienna Cotraveller, Vienna One-Day Ticket, VOR100, LastMinute, Youth Special, Group discount, expired ticket, other seasonal discounts
MODIFICATION
Fixed dated basic priced or age discount tickets, fixed dated tickets issued abroad (except Subotica and Vienna lines)
*0-2 hours* to departure	HUF 5,000
*From ticket office opening 2 days before departure until 2 hours before departure*	HUF 1,500
*3 days before* departure or earlier	HUF 1,000
Fixed dated basic priced or age discount tickets (Subotica and Vienna lines)
*0-2 hours* to departure	HUF 750
*More than 2 hours before* departure	HUF 500
Fixed dated tickets issued abroad (Subotica and Vienna lines)
At the time of the modification, but before departure	HUF 500
Bonus discount tickets
All lines (except Vienna)	HUF 1,500
*Vienna line*	HUF 500
Vouchers
*0-2 hours* to departure	HUF 5,000
*From ticket office opening 2 days before departure until 2 hours before departure*	HUF 1,500
*3 days before* departure or earlier	HUF 1,000
Tickets issued with Eurolines Pass
*0-2 hours* to departure	HUF 1,500
At the time of the modification, at least 2 hours before departure	HUF 1,000
*Vienna line*	HUF 500

REFUNDING
Basic priced or age discount tickets (except Subotica and Vienna lines)
*0-2 hours* to departure	NO REFUND
*From ticket office opening 3 days before departure until 2 hours before departure*	50%
*4 days before* departure or earlier	25%
Fixed dated basic priced or age discount tickets (Subotica and Vienna lines)
*0-2 hours* to departure	NO REFUND
*From ticket office opening 2 days before departure until 2 hours before departure*	50%
*3 days before* departure or earlier	25%

OPEN TICKETS BOOKING
Dating of Open tickets at VOLÁNBUSZ Co. Ltd. (except Vienna line)
At the time of the reservation	HUF 500
Dating of Open tickets at VOLÁNBUSZ Co. Ltd. (Vienna line)
At the time of the reservation	FREE OF CHARGE
Dating of Open tickets at BLAGUSS (Eurolines Austria) . (Vienna line)
At the time of the reservation	2 Euros

If by the moment of Open ticket booking the passenger has stepped over the age category with which the ticket was purchased, the possible price difference has to be paid.

Travel conditions valid until 19/12/2012 are available here.

20 December 2012.