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Buy your ticket or season ticket on your mobile phone! Download the right app! 
After clicking on the link, you will be redirected to the National Mobile Payments site, where you can download the application that is suitable for your mobile device.

Thanks to our special agreement with Nemzeti Mobilfizetési Zrt. (National Mobile Payments Corp.), you will be able to purchase your tickets via the Mobile Transport Ticket application from March 23, 2020 and your passes from April 1, 2020. In the app, you will find all our company's long-distance ticket types, local fare products in the municipalities where Volánbusz is the service provider, as well as 30-day, long-distance, full-fare and special-discount passes.
 
Tickets purchased for our services are valid for one trip, from validation until getting off the vehicle, and can be used for 30 days from the starting date set. Please note that mobile data connection is required to purchase and use tickets and passes!

What is the Mobile Transport Ticket app?
Mobile Transport Ticket is an application, also operated as a sales channel for Volánbusz, which allows you to purchase tickets and passes for certain long-distance and local services operated by Volánbusz using a mobile application. To purchase and use it, you need an active mobile data connection.

Where can I download the app?
The application can be downloaded from the following link: mobiljegy.nmzrt.hu

Can I buy a ticket/pass in another app?
Yes, you can buy tickets and passes at the reseller partners of NM Zrt., currently including  Simple by OTP,  Voxpay, K&H+ for customers of K&H Bank and the Telenor Wallet for all subscribers and prepaid customers of Telenor Magyarország Zrt.

Does the mobile ticket mean that paper tickets will be discontinued?
The Mobile Transport Ticket app is not intended to replace the conventional paper tickets, but is a new sales channel that Volánbusz is using to further reduce the risk of viruses nationwide. Tickets and passes will still be available at Volánbusz's own ticket counters and reseller points of sale and, in some cases, from vending machines.

What types of tickets/passes can I buy in the app?
The tickets available in the apps: local and fare mileage zone-linked long-distance tickets, as well as long-distance supplementary tickets can be purchased in the apps.

Passes available in the app: local: (by route: single-line and all-line passes, combined all-line monthly, inner and outer area passes; by validity: 24-hour, weekly, half-monthly, 30-day, monthly, quarterly, passes; by discount: full fare, student, pensioner). Long-distance: fare mileage zone-linked passes; validity: half-monthly, 30-day, monthly; discount: full-price and special discount passes.Passes available in the app: local: (by route: single-line and all-line passes, combined all-line monthly, inner and outer area passes; by validity: 24-hour, weekly, half-monthly, 30-day, monthly, quarterly, passes; by discount: full fare, student, pensioner). Long-distance: fare mileage zone-linked passes; validity: half-monthly, 30-day, monthly; discount: full-price and special discount passes.

What information do I need to provide when buying a pass?
When purchasing a pass, you must provide the number of the certificate/pass card – issued by Volánbusz – with which you intend to use the pass.

In the case of full-fare long-distance passes, the number of the pass, in the case of special-discount long-distance tickets - to prove entitlement to student discount - the number of the route certificate or the student card, and in the case of disabled persons, also the number of the route certificate.

For further information see: https://www.volanbusz.hu/en/travel-information/travel-info/travel-conditions

How do I purchase a local ticket for Volánbusz services in the apps?
After downloading the apps and registering (and, if necessary, topping up your balance), you have to select the location for which you want to buy a local ticket. You have 30 days from the date of purchase to validate your local ticket, board the bus and start your journey. The ticket must be used within 30 days, otherwise it will expire and become void. A local mobile transport ticket for Volánbusz services is valid for one journey.

How do I purchase a long-distance mobile ticket or pass for Volánbusz services?
After downloading the Mobile Transport Ticket app and registering (and, if necessary, topping up your balance), you have to select the “long-distance ticket” service, and purchase the ticket for the mileage zone corresponding to the distance of your trip. Refer to the page menetrendek.hu to select the correct mileage zone, which can be accessed directly from the app. Long-distance tickets can be purchased in advance any time (without specifying a validity period). The ticket must be used within 30 days, otherwise it will expire and become void. The long-distance traffic mobile ticket is valid for a single trip and only up to the mileage zone purchased. Please also check it at menetrendek.hu whether the service you selected has a national classification and whether it is a national long-distance service subject to supplementary ticket! Long-distance supplementary tickets have to be bought only for bus services providing passenger transportation with a supplementary price classification; this is explicitly specified on menetrendek.hu. A long-distance supplementary ticket in itself does not entitle you to travel – with the exception of those who are otherwise entitled to travel free of charge (such as senior citizens above 65 years of age); – you will have to validate the fare ticket and the long-distance supplementary ticket separately by scanning the QR code. You can by a season pass in the same application. You have to enter the first day of validity, the number of the pass card bearing your photo or route certificate issued by Volánbusz; 30-day passes are valid for 30 days from the day you set as starting date. If you do not set a starting date for the validity period, the starting day will be the day of purchasing the pass. In case of monthly passes, the pass is valid from the first day of the month until 24:00 hours on the 5th day of the following month. During the validity period set, the pass entitles you to an unlimited number of trips.

Can I specify the trip route when buying a long-distance pass in the apps?
When buying a long-distance pass in the mobile applications, you cannot specify a route, therefore it is mandatory to use a pass card with a photo or a route certificate for your trip. Pass cards and route certificates can be purchased at Volánbusz ticket counters (for HUF 100), and they will be checked by the bus driver at boarding.

Can I buy a ticket or pass for somebody else?
Yes, you can buy tickets or passes on the same device for persons traveling together with you. It is important however, that each ticket has to be validated individually, and in case of first-door boarding, each pass or ticket has to be presented by scanning the code one by one. The same applies in case of ticket control during the trip.

It is advisable to use this solution only if you always travel together, and there is a technical obstacle preventing your fellow travelers to buy their tickets or passes for themselves.It is advisable to use this solution only if you always travel together, and there is a technical obstacle preventing your fellow travelers to buy their tickets or passes for themselves.

Taking all this into account, we recommend that everyone should buy their mobile tickets or mobile passes using their own accounts and on their own devices.

How do I know how many kilometers I have to travel to my destination?
You can check the distance between your place of departure and your destination on menetrendek.

When is a ticket purchased in the Mobile Transport Ticket app valid?
Tickets must be validated by scanning the QR code on the bus before you start the trip. The system calculates the validity from the moment the code is scanned, with a validity period of 1 hour for local tickets and 2-10 hours for long-distance tickets (depending on the distance category). As of August 1, 2020, tickets can be used within 30 days from the time of purchasing. Mobile transport tickets for a Volánbusz service are valid for one trip.

Can I change buses using my ticket or pass bought in the mobile app?
Mobile ticket apps do not offer transfer tickets. You have to buy a new ticket in the app each time you change buses and validate each separately when starting the trip. In case of front-door boarding, you have to validate your ticket by scanning the QR code on the bus each time.
You can change buses using your pass bought in the mobile app, if you have a pass card or route certificate issued by Volánbusz marking the possibility of transfer. You have to validate your pass each time you change buses by scanning the QR code. When boarding, you have to present your pass card or route certificate in addition to the animation displayed in the app to the bus driver, thereby verifying that you are entitled to transfer.

How can I get refunded for my unused mobile ticket or pass?
Unused tickets purchased in the apps can be returned and refunded within 30 days from the date of the purchase. A mobile ticket can be returned and refunded in the app (and only there!) before the planned time of starting the trip (i.e. validating by scanning the QR code on the bus), and mobile passes before the starting date of validity. The price of the returned ticket or pass will be credited to the user’s balance, or, in case of some apps, on the passenger’s bank account.

In case of Telenor subscribers using the Telenor Wallet app, the price of the returned and refunded ticket will be credited to their accounts, while for prepaid users the price will be credited to their prepaid balance.

What about the prices? Will mobile tickets and passes be more expensive than the paper-based ones?
Passengers will not have to pay any convenience fee on their purchases of mobile tickets and passes, what’s more, those buying full fare or 50% or 90% discount tickets or long-distance supplementary tickets in the Mobile Transport Ticket app or partner apps after August 1, 2020, will get an extra 5% discount.

In the Telenor Wallet app, you are allowed to spend HUF 15,000 at most with a single purchase. More expensive fee products will not be displayed in the app. 

How can I pay for the ticket or pass?
Mobile tickets are available in several apps, therefore payment methods can be different in the apps operated by different service providers. For further information, please turn to the operator of the application you use. Please note that the so-called strong customer authentication for electronic payment transactions has been in place since January, which helps to protect users by allowing only the person/cardholder authorized to use the card to authenticate the purchase transaction. This can be done by entering a code received via SMS and a password from the bank, or by fingerprint scanning or face recognition.

How are discounts managed in the apps?
Those entitled to discounts can use 50% or 90%, respectively, when purchasing mobile tickets for long-distance services, or 90% discount on long-distance passes. When purchasing a pass, you have to enter the number of your card/certificate in the app. You will have to verify your entitlement with the appropriate card/certificate in case of a ticket control.  Tickets and passes with a discount will be displayed in the app only for users registered as individuals.

I cannot see certain passes in the app when making a purchase. What is the reason for this?
Please check that you have logged in to the appropriate user account. In certain applications, if you are logged in as a business user, you cannot buy student or pensioner passes, therefore these are not displayed.

How can I request a VAT invoice?
The tickets and passes that you can purchase on your mobile device are available in several applications, therefore the process of requesting a VAT invoice may be different in the apps operated by different service providers. Nemzeti Mobilfizetési Zrt. issues an invoice on all your purchases, which can be downloaded under the user registration menu from the first day of the month following the subject month. For information on invoicing in case of partner service providers (Simple by OTP, Voxpay, K&H+, Telenor Wallet), please turn to the operator of the application you use.

What to do if you have purchased a mobile ticket or pass and your phone runs out of battery power?
It is your responsibility to ensure that your mobile phone is charged and mobile data connection is available. If you cannot present for control the mobile ticket or pass purchased because the lack of power or data connection, the applicable procedure is the same as for paper-based tickets, detailed in the terms and conditions of Volánbusz.

What happens, if the passenger loses his mobile phone? Can the ticket or pass purchased be used from another phone?
The ticket or pass purchased is assigned to the phone on which it was purchased, therefore previously purchased tickets or passes become inactive when you replace your phone, or re-install the application (or any similar modification made to your device), and cannot be used for traveling any longer. In such cases, you have a limited number of occasions to transfer tickets and passes to a new device, but only between identical applications.

In the Simple by OTP app the list of “Not yet valid” tickets includes the list of tickets or passes linked to another device. The status of the tickets is indicated by a colored band, where gray means that the ticket cannot be used on the given device.

Users of the K&H+ app are hereby reminded, that they can use the tickets and passes purchased only inside the K&H mobile bank and it is not possible to transfer the tickets to the account of another K&H mobile bank user.

If the application does not offer any further possibilities to transfer the tickets, the passenger can submit a request of transfer to the customer service of the transport service provider. In justified cases, the service provider may provide further possibilities for transferring the tickets, which will be available inside the app.

If you have a request concerning transfer of tickets, please submit it in writing to the following e-mail address: info@volanbusz.hu providing the details of the ticket or pass (type, price, transaction ID).

In case of failure of the system, can mobile ticket and pass holders travel free of charge?
If you cannot buy a mobile ticket, you are not entitled to travel. In such a case, you must buy a paper-based ticket or pass via another sales channel (from a vending machine, the website, ticket counters or from the bus driver). If you have already purchased the ticket or pass, and cannot present it for controlling on your working mobile phone having an active internet connection due to failure of the system, or the ticket’s validity cannot be checked for any system failure, the service provider is liable and the passenger cannot be obliged to interrupt the trip or to pay a fine.

How is it checked whether I have bought a mobile ticket or pass?
To validate you mobile ticket, in case of buses provided with a control sticker, please select your ticket or pass, then click on “Validation” or “Scanning code for boarding”, then scan the QR code displayed on the bus near the front door before boarding in each case. After successful scanning, the application will display an animated symbol.

Please treat the animation with due care, and do not close the animated picture before presenting it to the bus driver!

Suburban services operated by our company can also be used with a Budapest pass within the administrative boundaries of Budapest.

BKK tickets and passes bought in Mobile ticket apps are checked by bus drivers, by scanning the QR code on the verification code card.

In case of several tickets (or passes), all tickets have to be presented (by stepping through the products), and all of them must be validated (by scanning the code).

When the ticket is checked, the passenger has to present his original certificate/card entitling him to any discount, or his pass card or route certificate the number of which has been entered when buying the pass.

Employees of contractual partners of Volánbusz Zrt. verify the validity of the tickets and passes using a program installed on a tablet computer.

How can I complete ex-post presentation of my ticket or pass purchased in the mobile application? 
In case of presentation in person, please take your device with you, on which you purchased the given product. Expired tickets are under the “Used/expired tab” in your application. By selecting the product to be presented, its details are displayed.

Does the animation displayed on my phone means that I can board the vehicle?
No, you also have to check it on the screen of your phone, whether the given ticket or pass can be used on the given vehicle. The displaying of the animation serves only to verify that the ticket is not counterfeit and its validity has not expired yet. It will be checked by the bus driver if the given ticket entitles you to board at the given stop, based on the name of the ticket and your pass card or route certificate. It is also at this time that any entitlement to discount is verified.

Do I need to use a QR code for purchasing a mobile ticket?
No, you don’t. The QR is to be used for validation of your ticket or pass purchased in the app, before starting your trip. The stickers bearing the QR code can be found near the front door (on the outside), and near the driver’s cab.

Where can I submit any observations or report any errors concerning the mobile ticket?
Please use the contact details provided in the application that you use in connection with specific technical issues (e.g. the operation of the application, registration, payment process, invoices).

My ID number has changed, what should I do?
In the applications of NM Zrt., Simple by OTP, Voxpay, K&H+ and Telenor Wallet, tickets and passes can be returned and refunded before the start of validity, and you can purchase them again by providing your new ID card number. In case of passes, if your ID number changes within the validity period of the pass, please report it in writing to the following e-mail address: info@volanbusz.hu !